Shipping policy

Shipping Policy

 

 

 

1. Overview

GC Lifestyle Co. aims to dispatch orders promptly and communicate clearly at each stage of the journey. This policy explains how we process orders, ship within Australia, and handle common delivery questions.

2. Processing times

• Orders are generally processed within 1 to 3 business days after payment is received.

• Orders are not usually processed on weekends or Queensland public holidays.

• During launches, promotions, peak periods or unexpected demand spikes, processing times may be longer.

3. Shipping method

• Orders are currently shipped using Australia Post unless otherwise stated at checkout.

• Available shipping options, rates and estimated transit times are shown at checkout.

• A tracking email will be sent once your order has been dispatched.

4. Delivery timeframes

Estimated delivery windows are guides only and are not guaranteed unless expressly stated. Delivery may be affected by carrier delays, severe weather, peak periods, remote destinations or events outside our reasonable control.

• Metro Australia: 2–6 business days

• Regional Australia: 3–8 business days

• Remote locations: delivery may take longer

5. Tracking

Once an order is dispatched, we will send a shipping confirmation email with tracking details. Tracking may take a short time to update after the parcel enters the carrier network.

6. Shipping address accuracy

Customers are responsible for providing a complete and accurate delivery address. If an order is returned to us because the address provided was incorrect, incomplete or undeliverable, additional shipping charges may apply before the order is resent.

7. Authority to leave and safe delivery

If Australia Post or another carrier offers authority-to-leave options, delivery outcomes may be affected by the choices made through the carrier. GC Lifestyle Co. is not responsible for loss or theft that occurs after a parcel is marked delivered in accordance with the carrier’s process, except where required by law.

8. Lost, delayed or damaged parcels

• If your parcel appears delayed, please first check the tracking link provided.

• If there is a delivery issue, contact info@gclifestyle.au, and we will assist with carrier enquiries where reasonably possible.

• If your order arrives damaged, please contact us promptly with photos and your order number so we can assess the issue.

9. Shipping charges

Shipping charges are shown at checkout before payment is completed. Any free shipping promotions, thresholds or limited offer rates will apply only on the terms stated at the time of the offer.

10. International shipping

International shipping is not currently offered/offered, but will be offered in the near future.

11. Contact

Shipping enquiries: info@gclifestyle.au

P: +61 415144429