Refund policy

Refund & Returns Policy

Aligned to Australian consumer law principles.

1. Overview

At GC Lifestyle Co., we want every order to arrive as expected and feel worth backing. If something is not right, we will work with you to resolve it fairly and in line with your rights under Australian Consumer Law.

This policy applies to purchases made through the GC Lifestyle Co. online store and should be read together with our Shipping Policy, Privacy Policy and Terms of Service.

Return rules summary

• Returns accepted for 30 daysReturns accepted for 30 days

• Customer provides return shipping, No restocking fee

• No final sale items

  Customer provides return shipping

  No restocking fee

2. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law. Where a product has a major failure, or otherwise does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation and/or compensation as provided by law.

3. Change-of-mind returns

We may accept change-of-mind returns on eligible items where the following conditions are met:

• The return request is made within 7 days of delivery.

• The item is unworn, unused, unwashed and in original condition.

• Tags, stickers, packaging, inserts and any protective materials are still attached or included.

• The item is not marked as final sale, clearance, customised or otherwise non-returnable at the time of purchase.

• Proof of purchase is provided.

If a change-of-mind return is approved, the refund will generally be processed to the original payment method once the returned item has been received and inspected. Original shipping charges are not usually refunded for change-of-mind returns unless required by law.

4. Faulty, damaged or incorrect items

If your order arrives damaged, faulty, not as described, or you receive the wrong item, please contact us as soon as possible at info@gclifestyle.au with your order number, a short description of the issue and clear photos where relevant.

• We may first assess the issue and ask for supporting information.

• Where required by law, we will provide an appropriate remedy.

• Depending on the circumstances, that remedy may be a repair, replacement, refund or another solution permitted by Australian Consumer Law.

5. Non-returnable items

• Gift cards.

• Items sold as final sale or clearance, where this was clearly stated before purchase.

• Custom, personalised or made-to-order items, except where Australian Consumer Law requires otherwise.

• Items returned in a used, damaged or altered condition not caused by us.

6. Return process

1. Email info@gclifestyle.au or phone us +61415144429 with your order number and the reason for the return.

2. If your return is approved, we will provide return instructions and the appropriate return address.

3. Do not send items back until return instructions have been issued, as unauthorised returns may delay processing.

4. Pack the item securely. We recommend using tracked postage for returns.

5. Once received, we will inspect the item and confirm the outcome by email.

7. Return shipping

• For approved change-of-mind returns, the customer is generally responsible for return shipping costs.

• For faulty, damaged, incorrect or otherwise non-compliant goods, GC Lifestyle Co. will meet its obligations under Australian Consumer Law, including return shipping costs where required.

8. Refund timing

Approved refunds are generally processed back to the original payment method within 5 to 10 business days after approval. Banking and payment provider timeframes may vary and are outside our direct control.

9. Exchanges

We may offer exchanges where stock is available. If you would prefer another size, style or colour, contact us first, and we will let you know the most efficient option. In some cases, a return and new order may be the quickest path.

 

10. Contact

Returns and support enquiries: info@gclifestyle.au

Return address: PO Box 652, Miami, QLD 4220